Welcome to EliteGolf Store’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About EliteGolf Store

Who is EliteGolf Store’s target customer?
EliteGolf Store caters to golf enthusiasts worldwide who value premium equipment and reliable service. Our customers range from casual players to serious competitors looking for quality clubs, accessories, and apparel with fast international shipping.
What makes EliteGolf Store different?
We specialize in offering a curated selection of high-performance golf gear with worldwide shipping (excluding some Asian countries and remote regions). Our partnership with premium shipping providers ensures your equipment arrives quickly and securely, while our straightforward return policy gives you peace of mind with every purchase.

Products

What types of golf products do you offer?
Our product range includes:
  • Complete golf club sets and individual clubs (drivers, irons, hybrids, fairway woods)
  • Golf bags (cart bags, carry bags)
  • Accessories (gloves, tees, towels, umbrellas, headcovers)
  • Golf balls and club maintenance supplies
  • Apparel and other golf essentials
How do I know which clubs are right for my skill level?
While we don’t offer personal fitting services online, our product descriptions include detailed specifications about club flexibility, loft, and design to help you make informed decisions. For beginners, we recommend complete sets, while advanced players may prefer to customize their bag with individual clubs.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Do you offer gift wrapping or special order notes?
Currently, we don’t offer gift wrapping services, but you can include a note with your order during checkout that we’ll include with the shipment.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
  • Standard Shipping ($12.95): Processed in 1-2 business days, shipped via DHL or FedEx, delivered in 10-15 business days after shipping
  • Free Shipping (Orders $50+): Processed in 1-2 business days, shipped via EMS, delivered in 15-25 business days after shipping
Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote regions due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. You can use this to monitor your package’s progress through the carrier’s website.
What if my package is delayed?
While we work with reliable carriers, occasional delays can occur due to customs, weather, or other factors. If your package is significantly delayed beyond our estimated delivery windows, please contact our customer service team for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging with all tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or product, you’ll need to return the original item (following our return policy) and place a new order.

Contact Information

How can I contact EliteGolf Store?
You can reach our US-based customer service team at [email protected]. Our physical address is:

EliteGolf Store
1293 Prospect Valley Road
Los Angeles, US 90017
What are your customer service hours?
Our customer service team monitors emails Monday through Friday, 9am to 5pm PST. We strive to respond to all inquiries within 24 business hours.

Ready to upgrade your golf gear with fast, reliable delivery? Browse our premium selection today and experience the EliteGolf difference!